Shipping policy

📦 VERA VANTE SHIPPING POLICY (SOUTH AFRICA)

VeraVante – Shipping Policy

This Shipping Policy applies to all orders placed through VeraVante within South Africa.

By placing an order, you agree to the terms below.

🚚 1. Shipping Method

We use a trusted third-party courier service:

  • Aramex (Door-to-Door Delivery Service)

All orders are shipped directly to your provided delivery address.

⏱️ 2. Delivery Timeframes

Estimated delivery time:

  • 8 to 11 business days from the date of dispatch

Please note:

  • Business days exclude weekends and public holidays
  • Delivery times are estimates and may vary depending on courier operations, location, and demand

📦 3. Order Processing Time

All orders are processed within:

  • 1–3 business days

After processing, you will receive tracking information once your order has been dispatched.

📍 4. Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS (if provided).

You can track your parcel directly through the courier’s tracking system.

⚠️ 5. Delays & External Factors

While we aim to ensure timely delivery, delays may occur due to factors outside of our control, including but not limited to:

  • Courier network delays
  • High shipping volumes
  • Weather conditions
  • Public holidays
  • Regional delivery constraints

VeraVante is not liable for delays caused by the courier service or external circumstances beyond our control.

However, we will always assist in tracking and following up on delayed parcels.

📦 6. Lost or Missing Parcels

If your parcel is marked as delivered but not received:

  • Please contact us immediately at [your email address]
  • We will open an investigation with Aramex on your behalf

Resolution depends on courier investigation outcomes.

🏠 7. Incorrect Address

VeraVante is not responsible for:

  • Incorrect or incomplete delivery addresses provided by the customer
  • Failed deliveries due to inaccessible locations

If an order is returned due to an incorrect address, re-delivery costs may apply.

🔐 8. Risk & Ownership

Once your order has been dispatched and handed over to the courier:

  • Risk of loss or delay transfers to the courier service
  • Ownership remains with VeraVante until delivery is completed

🇿🇦 9. Legal Compliance (South Africa)

This policy complies with the Consumer Protection Act 68 of 2008 (CPA).

Nothing in this policy limits your statutory rights as a consumer. VeraVante remains committed to ensuring all customers receive their orders within a reasonable timeframe.

📩 Contact Us

For shipping queries:

Brand: VeraVante
Email: [Veravante2025@gmail.com]
Location: South Africa